Refund Policy

Last updated 20 September 2026

SuperImpress is run by YHR Technologies. You can pay us for two things: the Pro Plan, billed monthly or quarterly, and Credit packs, which only Pro members can buy. Dodo Payments handles every payment. This page says when we give your money back.

When you can get a refund

• Your first Pro payment. Ask within 7 days of paying and we refund it in full. This applies once per person.
• A Pro renewal, monthly or quarterly. Ask within 7 days of the renewal charge and we refund it in full.
• A Credit pack. Ask within 7 days of buying it, before you spend any of its Credits, and we refund it in full.
• A fault on our side. If something on our side stops you from using what you paid for, and we cannot fix it in a reasonable time, we refund all or part of the payment, or give you Credits back. We decide which, and we will be fair about it.

Outside these cases, payments are not refunded. We may decline repeated refund requests from the same person.

What a refund changes

A refund ends what the payment bought. When we refund a Pro payment, your account moves to the Free Plan at once, and we remove the unspent Credits that payment brought. When we refund a Credit pack, we remove its unspent Credits.

On the Free Plan, your resumes open as web pages instead of PDFs. Your resumes, and everything else you have made, stay yours.

A refund is always money. Credits have no cash value and cannot be exchanged for money.

Cancelling Pro

You can cancel Pro at any time from Manage billing in Settings. Pro stays on until the end of the period you paid for, and then your account moves to the Free Plan. We do not refund part of a period.

Your monthly Credits expire when the next month's Credits arrive, as they always do. Credits from packs do not expire, but you can spend them only while you are on Pro.

Deleting your account

Deleting your account cancels Pro at once and forfeits every unspent Credit, packs included. We do not refund the rest of the period. If you want a refund, ask for it before you delete your account. We cannot find the payment after the account is gone.

How to ask for a refund

Write to support@superimpress.com from the email address you sign in with. Include the receipt or order ID from Dodo Payments and one line about why. We reply within 5 business days.

We send approved refunds to the payment method you paid with. Your bank or card issuer decides when the money arrives, usually within 5 to 10 business days.

Please write to us before you dispute a charge with your bank. It is faster for you, and you get the same result.