Trustpilot jobs, judged for you, free

What they do

Trustpilot runs an open platform for customer reviews. Anyone can review a company after a genuine experience. Consumers read the reviews to choose where to buy, and businesses use them to earn trust and improve. Trustpilot started in 2007. It has more than 1,000 employees and over 60 million monthly active users. Postings call it a profitable FTSE-250 company.

What they value

• Start with the customer: work on consumer and business problems, with trust as the guide.
• Act with integrity: do the right thing, even when it is hard.
• Be positively human: care about each other and value difference.
• Make it happen: deliver on commitments, with a bias for action.
• Win together: one team, with candid and caring feedback.

Where they hire

Of 44 Postings, London has 14 and Copenhagen 11. Amsterdam has 5, New York 4, Hamburg 3, Edinburgh 3, Denver 2, and Milan and Melbourne 1 each. No Posting is remote. Four London Postings state a hybrid week with 2 or 3 office days. No Posting mentions visa sponsorship or the right to work.

Teams and roles

The board has 44 Postings. Most are in sales and customer roles, and none is a software engineering role.

• Sales and account management: 17 Postings in the Commercial, New Biz, and Account Management departments. They include account executives for one market each, such as Benelux, DACH (Germany, Austria, and Switzerland), France, Italy, and Sweden. They also include enterprise sales roles, a Principal Solutions Engineer, and two student assistants.
• Customer Success: 8 Postings. Five are customer success managers, and three are solutions engineers in New York and Denver.
• Product Management: 6 Postings for a Senior Product Manager and a Senior Product Manager, Growth, each open in London, Copenhagen, and Edinburgh.
• Design and Research: a Senior Quantitative UX Researcher, open in the same three cities.
• Pricing: a Director of Pricing Strategy, open in London and Copenhagen.
• People: two Senior Reward Analysts, a Senior People Analytics Manager, and a Head of Business Partnering.
• Marketing: a Marketing Manager UK, a Marketing Operations Lead, and a VP of Communications.
• IT Operations: an Identity and Access Management (IAM) Analyst in Copenhagen.

What they look for

Sales and customer success Postings ask for experience in B2B sales or account work at a SaaS (software sold by subscription) company. Each market role asks for the language of that market, such as Dutch, German, French, Italian, or Swedish, with professional English. Sales Postings ask for a record of meeting targets, and several name Salesforce.

Solutions engineer Postings ask for pre-sales or technical support experience, knowledge of REST APIs, and the skill to explain technical topics to people who are not technical.

Product manager Postings ask for experience in agile teams, product strategy and roadmap work, and the use of data to make decisions. The senior role asks you to influence senior leaders without direct authority. The UX researcher Posting asks for 4 or more years of research experience, survey and statistics skills, and Python, R, or SQL. It also asks for experience with AI tools in research.

Analyst and operations Postings ask for skill with data and tools such as SQL, Looker, and BigQuery. Many Postings ask for clear communication and work with stakeholders across teams. Most Postings ask you to apply when you do not meet every requirement.