Tamara jobs, judged for you, free

What they do

Tamara is a fintech platform in Saudi Arabia and the Gulf region. Its postings say the mission is to help people own their dreams. They state that more than 25 million customers and over 130,000 partner merchants use Tamara across retail, travel, education, and healthcare. Sanabil Investments and SNB Capital back the company.

What they value

• Being simple and trusted, which postings name as what the company is built on.
• Answering customers well, because care is the largest team on the board.
• Speed under pressure, phrased as solving issues quickly in a fast-paced environment.
• Working on site. Care postings state the office and say the role is onsite.
• Managing credit risk, which has its own teams separate from finance.

Where they hire

Of 31 postings, Riyadh holds 10 and Dubai holds 10. Cairo holds eight. Three postings are in India. No posting is remote, and care postings state the office they sit in. One Cairo team serves customers in the United Arab Emirates, so the office and the market are not always the same.

Teams and roles

Customer care is more than a third of the board, and the rest is spread thin.

• Care: 12 postings, the largest group. These are customer care advisors on voice and non-voice channels, plus collections advisors.
• Risk: five postings, which cover fraud and credit decisions.
• Global platforms: three postings in engineering, two in data, and one in the wider group.
• Credit: two postings in credit data and one in credit.
• Finance: two postings, including an accountant in Dubai.
• People and places: two postings, such as a people operations senior associate in Cairo.
• Growth: one posting.

What they look for

Care postings describe the channels and the temperament rather than a degree. They ask you to answer customer queries by phone, on the website, and in live chat, and to give accurate information and tailored solutions. They ask for strong written and verbal communication and a proven record of solving customer problems quickly in a fast-paced environment, and they describe the person wanted as driven, determined, and curious. Postings are split by voice and non-voice work, so the channel is part of the job description. Roles that serve a particular market say so in the title, such as a UAE customer care advisor based in Cairo, which implies the language and market knowledge that market needs. The engineering, data, and risk postings are the smaller half of the board and sit under the Global Platforms and Credit groups.