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What they do

ServiceNow builds the ServiceNow AI platform. It joins AI, data, and workflows so companies can automate busywork. It says 85% of the Fortune 500, the 500 largest US companies, use it. It started when engineer Fred Luddy wrote code that automated a boring task for a coworker.

What they value

• Free people from busywork so they can focus on meaningful work.
• Build an AI-native culture, and put AI to work for people.
• Work with flexibility and trust in a distributed world of work.
• Win as a team, with a focus on customer success.

Where they hire

The board has 701 Postings, and 410 are in the US, mostly Santa Clara, Mountain View, San Diego, and New York. Others are in India, Japan, the UK, Singapore, Canada, and Europe. About a third are remote. Flexible roles need 2 office days a week. Federal roles can take only US citizens or green card holders.

Teams and roles

Sales is the largest group, then engineering, infrastructure, and operations.

• Sales: enterprise account executives by industry and region, and solution consultants for presales (the technical work before a deal closes).
• Engineering: software engineers on the data platform, Kubernetes (software that runs apps across many servers), and federal products, and data scientists.
• Customer outcomes and support: technical support engineers and customer success roles.
• Product and design: product managers, for example for voice AI, and user experience designers.
• Marketing, digital technology, human resources, and finance roles.
• Many Postings are for the Armis team, which builds AI-driven cybersecurity, and the Moveworks team, which builds an AI assistant for companies.

What they look for

Many Postings ask for experience using AI in work processes. Engineers need 5 or more years with a bachelor's degree, or 3 with a master's, and Go, Kubernetes, and a cloud such as AWS, Azure, or GCP. Account executives need 7 or more years of software sales and relationships with top executives. Solution consultants need 5 or more years of presales work and must travel. Senior product managers ask for 10 or more years. A Moveworks support engineer role needs 2 to 5 years, REST APIs (a common way for apps to talk to each other), and a degree in IT or computer science. Federal roles need a background screening.