Royal Bank of Canada jobs, judged for you, free

What they do

The Royal Bank of Canada is a bank. Its board covers branch and personal banking, insurance advice, wealth management and private banking, capital markets, and the technology and operations behind them. Postings call it Canada's top private bank. The bank is based in Toronto and also employs people in the United States, Malaysia, the United Kingdom, and the Caribbean.

What they value

• An exceptional client experience, which almost every posting names as the goal.
• Working bilingually. Many Quebec postings require French and English.
• A growth mindset, which postings ask for by that phrase.
• Being a self-starter who builds a pipeline from an existing network.
• Solving the client's problem at the first point of contact.

Where they hire

Of 1,330 postings, Canada holds 1,006 and the United States 213. Malaysia holds 64, mostly in Putrajaya, and the United Kingdom 33. Smaller counts sit in Hong Kong, Singapore, Jersey, Aruba, Sint Maarten, the Cayman Islands, and Trinidad and Tobago. Many Quebec postings list dozens of towns at once, so one advert covers a whole region.

Teams and roles

This is a full-service bank, so the board runs from branch counters to capital markets.

• Personal and commercial banking: the largest part of the board. Titles include financial planners, account managers, and branch staff across Canadian provinces.
• Insurance: licensed home and auto insurance advisers, many of them bilingual roles in Quebec taking inbound calls.
• Wealth management: private bankers and advisers serving high net worth clients, with supporting adviser and associate teams.
• Technology and operations: a large group, including the Malaysian service centre in Putrajaya.
• Capital markets and corporate functions: based in Toronto, New York, and London.
• Contracts: postings state the province and city, and many list several branches so the successful candidate is placed at one of them.

What they look for

Client-facing postings describe the temperament as much as the qualification. The bilingual insurance adviser posting asks you to be empathetic, helpful, and friendly, to give clear upfront advice on inbound calls, to resolve concerns at the first point of contact, and to contribute to sales goals by recommending home and auto cover. It requires the insurance licence named in the job title. The private banker posting asks for entrepreneurial drive, an individual plan against revenue and new-household targets, and the ability to work independently and use an existing network to build a portfolio. It also asks you to bring in the specialist teams around you rather than serve the client alone. Quebec postings are written for people who work in both French and English.