Lorikeet jobs, judged for you, free

What they do

Lorikeet makes an AI agent for complex customer support. The agent, Concierge, resolves problems by phone, SMS, chat, email, and WhatsApp. It works inside tools such as Zendesk, Intercom, Salesforce, and HubSpot. Its customers include fintech, healthtech, and marketplace companies in the US and Australia. Lorikeet is a Series A startup.

What they value

• Set an ambitious pace, and keep it sustainable with focus.
• Act with agency, and take accountability for the outcomes.
• Start from the user.
• Be excellent to each other. Jerks are not tolerated.
• Communicate clearly and efficiently across time zones.
• Use AI in daily work.

Where they hire

Of 11 Postings, six name US - Remote, three name Sydney, and three name New York City. Teams also work in the UK. Two New York product manager roles are hybrid, four days a week in the office. The Account Executive must live in the US and work there without sponsorship. No other Posting mentions work rights.

Teams and roles

Forward Deployed Engineering has 5 of the 11 Postings.

• Forward deployed product managers: four roles, two of them senior, in New York and US remote. They own customer accounts, and they build and deploy changes to Concierge themselves.
• Forward deployed engineer intern in Sydney: builds and tests AI workflows for live customers.
• Software engineering: a senior engineer in Sydney and a staff engineer in New York. The stack is TypeScript, React/Remix, PrismaORM, NestJS, and some Python.
• Sales: an account executive and a mid-market account executive, both US remote.
• Marketing: a demand generation lead for North America, US remote.
• A "Pitch us a role" Posting for people who do not see a role that fits.

What they look for

All ten role Postings ask for interest in AI or use of AI tools. Both engineering Postings ask you to use coding agents as a core part of how you build. The senior engineer needs 5+ years, and the staff engineer needs 10+. Product manager Postings ask for 2+ or 6+ years of owning customer outcomes, and for startup experience. Sales Postings ask for 2+ years of B2B SaaS sales and clear communication. The hiring process is a few informal chats, then a paid work trial of about two days. Lorikeet cares more about user obsession and eagerness to learn than about traditional credentials.