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An AI platform that runs customer research interviews at scale.

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About Listen Labs

The company, in brief.

What they do

Listen Labs runs AI-moderated video interviews with thousands of people at once, and tells companies what their customers think. Work that took research teams weeks now takes hours or days. It serves 15% of the Fortune 100, including Microsoft and Anthropic. Listen raised $100M, led by Ribbit Capital, with Sequoia and others.

What they value

  • A tight-knit, highly collaborative team.
  • Move quickly.
  • Love the details, and get things fully right.
  • Listen obsessively to users.

Where they hire

Roles are in San Francisco and New York (15 each), Austin (6), and London (6). Most roles are on-site, and several say the office is five days a week. A few sales and marketing roles are hybrid, and one contract recruiter role is remote. No Posting mentions the right to work or visa sponsorship.

Teams and roles

The board lists 36 roles.

  • Revenue: enterprise and strategic account executives, business development, engagement managers, customer success, and insights strategists and analysts who run research studies for customers.
  • Engineering: Members of Technical Staff for product, platform, and a tech lead. Each engineer owns a part of the product across the LLM pipeline, infrastructure, backend, and UX.
  • Marketing, growth, and recruiting.

Engineering pay is $180,000 to $300,000 base, and sales roles show OTE (on-target earnings: base pay plus expected commission) up to $360,000. Roles offer equity, and the SF office serves lunch and dinner.

What they look for

Account executives need 5 to 8 or more years of quota-carrying sales in B2B (business to business) software. Insights roles ask for client-facing experience in research, insights, or strategy. Engineers must be highly technical, own problems end to end, and write clearly, because the team works with one meeting a week. Many other roles also ask for strong writing.

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