Kapture CX jobs, judged for you, free

What they do

Kapture CX makes AgentOS, a platform for AI agents that do customer service, sales, collections, and claims work. When a case needs judgement, an agent hands it to a person. The company started in Bengaluru in 2014 as a CRM platform. It says that more than 1,000 enterprises in 18 countries use it.

What they value

• Customer obsessed: put customers at the center and move fast for them.
• United as one: trust each other and work across teams.
• Think big, act bold: stay curious and step outside your comfort zone.
• Hustle: take ownership, learn fast, and adapt quickly.

Where they hire

All 33 open postings are in India. Twenty-six name Bengaluru, four name Mumbai, and four name Delhi or Gurugram. One posting names both Bengaluru and Gurugram. The postings say that staff work five days a week from the office. The careers page says that there is no remote work. No posting mentions visa sponsorship or the right to work.

Teams and roles

Customer experience is the largest team, with 12 of the 33 postings.

• Customer experience: associates and managers for enterprise accounts, platform operations analysts, technical product managers, and a management trainee.
• Sales and go-to-market: enterprise sales managers, a sales development representative, growth and GTM roles, a partnerships director, and a pre-sales director.
• Implementation: project managers for AI delivery and an AI operations management trainee.
• Engineering and AI: a senior Java engineer, a technical support manager, a technical operations engineer, a Gen AI engineer, and a machine learning engineer.
• Marketing and product: an ABM specialist, a product marketing manager, and an associate product manager.

What they look for

Every posting names the years of experience it needs, from zero to one for trainees up to 12 to 17 for the pre-sales director. Most postings ask for clear communication, and many ask for comfort in a fast-paced setting. Customer experience roles often name SQL, APIs, Kafka, and CRM tools such as Salesforce. Sales roles want B2B SaaS selling and work with senior buyers. The Gen AI engineer must fine-tune LLM, ASR, and TTS models in Python. The careers page lists a screening call, a technical interview, and a leadership round.