ING jobs, judged for you, free

What they do

ING is a bank based in Amsterdam. Its board covers personal banking, private banking for wealthier customers, business and wholesale banking, and the operations and technology behind them. Large service centres in Manila and Bucharest do work for the whole group. Postings describe growing assets under management, serving clients through both human and digital channels, and meeting regulatory requirements.

What they value

• Serving the client through digital and human channels together, which commercial postings pair deliberately.
• Data and customer insight behind a commercial decision.
• Regulatory discipline, which portfolio and compliance postings name.
• Working across the group, because postings list the partner teams by name.
• Supporting and challenging senior stakeholders, which postings ask for in those words.

Where they hire

Of 699 postings, the largest single site is Manila in the Philippines, which holds 73, followed by Bucharest with 35. Brussels holds 26, Frankfurt 25, and New York 19. Luxembourg holds 15, Singapore 14, Madrid 22 across two offices, and Sydney 12. Amsterdam is split across named buildings such as Cedar and Haarlerbergpark. Warsaw and Istanbul also appear.

Teams and roles

Customer-facing and client service work is the biggest part of the board.

• Customer experience: 78 postings, the largest group.
• Client and business services: 76 postings.
• Data, modelling, and analytics: 38 postings.
• Business and wholesale banking specialism: 29 postings.
• Finance: 29 postings.
• Additional roles: 18 postings grouped together.
• Human resources: 11 postings.
• Compliance: seven postings, plus four in financial crime and fraud prevention and four in audit.
• Business support and business management: six postings.
• Small groups: communications and brand experience, group treasury, legal and corporate governance, and corporate and facility services.

What they look for

Senior commercial postings describe a remit rather than a checklist. The head of affluent growth posting in Brussels asks you to set and run the growth plan for investment solutions across personal banking and mass affluent clients, drive assets under management and fee income, turn strategy into commercial plans with measurable objectives, lead sales coaching and digital after-sales work, and lead a multidisciplinary team. It also asks you to contribute to management team discussions. Investment postings state the regulated duty: the customized portfolio manager posting in Luxembourg asks you to manage discretionary portfolios and dedicated funds in line with client needs, the investment strategy, and regulatory requirements, and to contribute to investment decisions, portfolio construction, and client reporting.