Gorgias jobs, judged for you, free

What they do

Gorgias makes a helpdesk and an AI Agent for ecommerce brands. One inbox holds email, chat, SMS, WhatsApp, and social messages, with live Shopify data. The AI Agent answers shoppers, and it can also sell. Gorgias started in Paris in 2015. It says it serves over 16,400 merchants.

What they value

• Put customers first in every decision.
• Do a few things with excellent quality.
• Win as a team.
• Spend time on what matters most.
• Be honest, direct, and kind.

Where they hire

Of 17 Postings, seven are in Toronto, four in Belgrade, three in Paris, two in Buenos Aires, and one in Sydney. Seven Postings are hybrid, and the Sydney Posting is remote. The careers page says that teams meet in the office twice a week. No Posting mentions visa sponsorship.

Teams and roles

Customer Success has 10 of the 17 Postings.

• AI deployment managers: five roles that set up the Helpdesk and AI Agent for new customers, in Toronto, Paris, Belgrade, Buenos Aires, and Sydney.
• AI solutions managers: four roles for commercial and enterprise customers, in Toronto, Paris, and Buenos Aires, and a head of technical solutions in Toronto.
• Sales: three account executive roles that grow existing accounts, in Toronto and Belgrade.
• GTM engineers: three roles in Paris, Belgrade, and Toronto that build AI agents for the sales and marketing teams.
• Engineering: one senior full-stack engineer in Belgrade.

What they look for

Every Posting names a minimum number of years, from 1+ to 10+. Twelve Postings ask for experience in SaaS. Eleven stress clear communication. Seven Customer Success Postings ask for skill with AI tools. Three say that knowing Shopify is a strong plus. GTM engineers must build with Claude Code or a similar AI coding tool most of the time. The full-stack role asks for TypeScript, Node.js, and React. Six Postings name French as a plus or a need.