Gainsight jobs, judged for you, free

What they do

Gainsight makes software that helps companies keep and grow their customers. Its CustomerOS platform guides the customer journey from onboarding to outcomes. Products include Gainsight CS, Gainsight PX, Skilljar, Staircase AI, and Atlas, an AI agents platform. More than 2,000 companies use it. Gainsight was founded in 2009 and defined the category of customer success.

What they value

• Golden Rule: treat people the way they would want to be treated.
• Stay Thirsty: strive for greatness.
• Childlike Joy: bring your inner child to work every day.
• Success for All: pursue success for the whole community.
• Shoshin: start with a beginner's mind.
• Human-First: be your whole self at work.

Where they hire

Of 20 Postings, ten are remote in the US and three are remote in Mexico. Four are hybrid in Hyderabad or Bengaluru, India, and three are hybrid in Wrocław, Poland. Two US roles, on the executive team, ask for time in the San Francisco Bay Area. No Posting mentions visa sponsorship.

Teams and roles

• Security: nine roles, nearly half the board. They include product security leaders in India and Poland, security operations engineers, an AI security architect, and a GRC engineer in Mexico.
• Engineering and product: a staff software engineer in Bengaluru who builds Atlas, and an AI product manager for Atlas.
• Executive team: a chief of staff to the CEO and two executive assistants.
• Marketing: two product marketing managers and a corporate events manager.
• Sales operations and finance: a customer operations director, a project manager, and an accounting manager.

What they look for

Every Posting names a number of years, from 4 or more to 15 or more. Most ask for strong communication. The GRC engineer works with SOC 2, ISO 27001, and NIST, and four security roles ask for AWS. The staff engineer needs 4-7 years of experience, Python and React, and 1-2 years of building AI agents with LLMs.