Freshworks jobs, judged for you, free

What they do

Freshworks makes service software with AI built in. Freshdesk is for customer service and support, and Freshservice is for IT service management. Other products cover chat, sales, and marketing. Freddy AI adds AI agents and a copilot to these products. Businesses of every size use them, from solo founders to global brands.

What they value

• Championing customers.
• Freedom to decide and try new things.
• High standards, with accountability.
• Bold moves and smart risks.
• One team, without ego.

Where they hire

In India, Freshworks hires in Chennai and Bengaluru, and also in Hyderabad. Other roles are in the US, the UK, and Europe. Some roles are hybrid, with set days in the office.

Teams and roles

The products are split into customer experience (CX) and employee experience (EX).

• Engineering: full stack, platform systems, site reliability, and data engineering.
• AI: data scientists and product managers who build AI agents.
• Product and design: product managers and designers for the CX and EX products.
• Solution engineering: presales engineers who design and demo solutions for customers.
• Sales, account management, and customer support.

What they look for

Freshworks wants people who make complex work simple. Engineering postings ask for a computer science degree, strong data structures and system design, and experience building SaaS at scale. Customer-facing roles ask for clear communication with technical and business people. The pages do not describe the interview steps.