Five9 jobs, judged for you, free

What they do

Five9 makes cloud contact center software. It covers calls and digital channels, analytics, workforce tools, and AI that helps agents work faster. Five9 started in 2001. It says it has more than 4,000 customers and records over 14 billion call minutes a year.

What they value

• Behave with honesty, respect, and openness, and without ego.
• Focus on the customer and always do the right thing for them.
• Take ownership and put the team first.
• Work hard, work smart, and keep innovating.
• Make customer service a more human experience.

Where they hire

Of 83 Postings, 24 are remote in the United States. Twenty-three are in India, in Bengaluru, Chennai, or remote. Ten are in Manila. Others name San Ramon, Irving, San Francisco, Portugal, Colombia, and the UK. Most hybrid roles need three office days a week. No Posting mentions visa sponsorship.

Teams and roles

Product engineering has 30 of the 83 Postings.

• Voice and infrastructure: 22 roles in DevOps, site reliability, networks, telecom, and data centers, in the U.S., India, Manila, Portugal, and the UK.
• Other engineering: core, platform, and AI automation and architecture roles.
• Information technology: 12 roles, and one in information security.
• Sales: 19 roles, including enterprise sales, account directors, and business development.
• Marketing: six roles in growth and corporate marketing.
• Smaller groups in HR, customer assurance, professional services, accounting, and legal. India also has an HR apprentice role.

What they look for

Seventy-four Postings name a minimum number of years, from 2+ to 15+. The most common is 5+. Sixty-two mention communication. Engineering roles most often name Kubernetes, Python, Google Cloud, and AWS. Ten engineering roles mention voice skills such as SIP, VoIP, or telephony. Six sales roles ask for experience selling contact center or customer experience software, and 25 Postings mention SaaS.