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What they do

Cresta makes AI software for contact centers. AI Agent handles customer voice and chat conversations, and Agent Assist guides human agents during live calls. Customers include United Airlines and Marriott. Cresta started in 2017 at Stanford's AI Lab, and it has more than 600 employees.

What they value

• The mission is the boss.
• Be patient in strategy and impatient in execution.
• Help customers win.
• Keep improving your craft.
• Have the courage to be disliked.
• Stay lean and jump in.

Where they hire

Most roles are remote in the US or Canada, with others remote in the UK, Spain, Australia, and Taiwan. Backend roles in Romania and Berlin are hybrid, and most internships are in Toronto. India roles are rare and remote, and they support sales teams.

Teams and roles

Most engineering roles are senior or staff level. Some ML and backend postings decide the team later in the process.

• Backend: services for AI Agent and Agent Assist, with gRPC and REST APIs, real-time audio streaming, Postgres, ClickHouse, and Elasticsearch.
• Frontend: React and TypeScript.
• Infrastructure: Kubernetes on AWS and other clouds with Terraform, in Go or Python.
• Machine learning: LLM evaluation and reliability, and voice with speech recognition and text to speech, in PyTorch and Hugging Face.
• Forward deployed and customer engineers: build AI agents and integrations with customers in Go, Python, and JavaScript.

Product roles are mostly forward deployed product managers who work with enterprise customers on AI Agent. Design hires product and conversational designers.

What they look for

Cresta wants hands-on people with a growth mindset who own high-impact work. The site does not describe the interview steps. Candidates cannot record interviews or use AI transcription without an approved exception.